Privacy Policy

1. Who We Are

Kings Electrical Services Ltd is a company registered in England and Wales. Our registered address is Beacon Close, Crowborough, East Sussex, TN6 1DX. We are the data controller for the personal information we collect through this website.

If you have any questions about this policy or how we handle your data, please contact us at info@kingselectricalservices.co.uk or call 07976 772939.

2. What Information We Collect

We may collect the following personal information when you use our website or contact us:

• Your name
• Your email address
• Your phone number
• Your property address and postcode
• Information about your property (type, size, energy usage)
• Any other information you choose to provide in a contact or quote form

We may also collect non-personal information such as browser type, device type, and pages visited through cookies and analytics tools.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and quote requests
• Arrange site surveys and appointments
• Provide you with our electrical services
• Send you information relevant to your enquiry
• Improve our website and services
• Comply with our legal obligations

We will never use your information for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract: To fulfil a contract with you or take steps at your request before entering into a contract
• Legitimate interests: To respond to your enquiries and run our business effectively
• Consent: Where you have given us explicit consent to process your data
• Legal obligation: Where we are required to process data to comply with the law

5. How Long We Keep Your Data

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Typically:

• Enquiry and quote data — up to 2 years
• Customer and job records — up to 7 years (for tax and legal purposes)
• Website analytics data — up to 26 months

6. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with:

• Formspree (our form submission service) — to receive your enquiries by email
• GetAddress.io — to provide address lookup functionality
• Our team members — to arrange and carry out your requested work
• Legal or regulatory authorities — where required by law

7. Your Rights

Under UK GDPR you have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — ask us to delete your data
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — request your data in a portable format
• Right to object — object to our processing of your data

To exercise any of these rights please contact us at info@kingselectricalservices.co.uk. We will respond within 30 days.

8. Cookies

Our website uses cookies to improve your experience. For full details please see our Cookie Policy.

9. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. However no internet transmission is completely secure and we cannot guarantee the security of information transmitted to our website.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top.

11. Complaints

If you are unhappy with how we handle your personal data you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.